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Cancellation & Refund Policy

Last Updated: June 2026

This Cancellation & Refund Policy applies to all bookings made through XplorKaro™, a technology platform owned and operated by Gymmeter Technology Pvt. Ltd.

By making a booking on XplorKaro, you agree to the terms outlined below.

1. Platform Role

XplorKaro acts only as a technology platform that facilitates discovery, booking, and payment for retreats offered by independent third-party Hosts.
XplorKaro does not own, organize, manage, operate, or conduct any retreat and does not independently determine cancellation or refund eligibility.
Hosts act as independent service providers and are not employees, agents, partners, representatives, or joint venture partners of XplorKaro.

2. Retreat-Specific Cancellation Policies

Each retreat listed on XplorKaro has its own cancellation and refund policy, defined by the respective Host.
  • Cancellation terms are displayed clearly at the time of booking
  • Users are responsible for reviewing these terms before confirming a booking
  • By proceeding with the booking, you agree to the cancellation policy applicable to that specific retreat

3. User-Initiated Cancellations

If a user cancels a booking:
  • Refund eligibility will be determined strictly according to the retreat-specific cancellation policy
  • Refund amounts, timelines, and conditions may vary between retreats
  • XplorKaro does not guarantee refunds and acts only as a facilitator

4. Host-Initiated Cancellations

If a Host cancels a retreat:
  • Refunds (if applicable) will be processed as per the retreat policy
  • In certain cases, the Host may offer rescheduling or alternative arrangements
  • XplorKaro is not liable for losses beyond facilitating communication or refunds where applicable
  • XplorKaro shall not be liable for any indirect, incidental, or consequential losses arising from such cancellations

5. Payments Made Through XplorKaro

XplorKaro is responsible for processing refunds only for amounts collected directly through the XplorKaro Platform using its authorized payment gateways.
Refunds, where approved, will be:
  • Processed to the original payment method
  • Subject to retreat-specific cancellation terms
  • Subject to deductions permitted under this policy

6. Payments Made Directly to Hosts

In certain cases, a Host may collect:
  • Partial payments
  • Balance payments
  • On-arrival payments
  • Cash, UPI, or direct bank transfers
Any amount paid directly to a Host or any third party, whether online or offline, does not fall under XplorKaro's refund responsibility.
XplorKaro shall not be liable for refunds, disputes, chargebacks, or claims related to payments not processed through the XplorKaro Platform. Such refunds, if any, must be requested and resolved directly with the respective Host in accordance with their policies.

7. Non-Refundable Charges

Even where a refund is approved, the following amounts may be non-refundable:
  • Platform or convenience fees charged by XplorKaro
  • Payment gateway or transaction processing charges
  • Taxes or statutory charges, where applicable
Such amounts may be deducted from the refund as permitted by law.

8. Refund Processing Timelines

  • Approved refunds will be processed within a reasonable time
  • Actual credit timelines depend on banks and payment gateways
  • XplorKaro is not responsible for third-party processing delays

9. No-Show & Partial Attendance

  • No-shows may be treated as non-refundable unless stated otherwise
  • Partial attendance or early departures do not qualify for partial refunds

10. Force Majeure

Cancellations due to events beyond reasonable control, including weather, natural disasters, regulatory restrictions, strikes, travel disruptions, public health concerns, or safety issues, shall be governed by the Host's stated cancellation policy.

11. Disputes & Chargebacks

Users agree not to initiate chargebacks or payment disputes without first contacting XplorKaro support to seek resolution.
XplorKaro shall not be responsible for disputes or chargebacks arising from payments not processed through the XplorKaro Platform.

12. Contact Information

For queries, concerns, or grievances, please contact:

Gymmeter Technology Pvt. Ltd.

Email: [email protected]