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Terms & Conditions

Last Updated: June 2026

XplorKaro™ is a technology platform owned and operated by Gymmeter Technology Pvt. Ltd.. These Terms & Conditions ("Terms") govern your access to and use of the XplorKaro website, mobile application, and related services (collectively, the "Platform").

By accessing, browsing, or booking through XplorKaro, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Platform Role & Scope

XplorKaro acts only as a technology platform that enables users to discover, explore, and book retreats offered by independent third-party Hosts.

For the purposes of these Terms, the term "Host"means any independent individual, business, or entity that lists, manages, organizes, or conducts a retreat on the Platform.

Hosts act as independent service providers. Nothing in these Terms shall be construed as creating any employment, agency, partnership, or joint venture relationship between XplorKaro and any Host.

XplorKaro does not own, organize, manage, supervise, control, or conduct any retreat listed on the Platform. The Platform merely facilitates discovery, booking, and payment between users and the respective Host. Any booking made through the Platform constitutes a direct contract between the user and the Host.

All information and content displayed on the Platform, including retreat descriptions, itineraries, accommodations, inclusions, exclusions, pricing, availability, images, photographs, videos, documents, promotional materials, and any other content ("Retreat Information"), is submitted, uploaded, and maintained solely by the respective Host.

XplorKaro may perform limited review or moderation of Retreat Information for platform quality and policy compliance purposes. However, XplorKaro does not independently verify, inspect, or guarantee the accuracy, completeness, legality, or reliability of such information, and the Host remains solely responsible for the information provided and the retreat delivered.

2. Host Responsibility

The Host is solely and fully responsible for:
  • Accuracy, legality, and completeness of all Retreat Information submitted to the Platform
  • Organization and delivery of the retreat
  • Safety standards, quality, and participant experience
  • Retreat schedules, accommodations, activities, and pricing
  • Licenses, permits, insurance, and legal compliance
  • Managing participant communications and operational matters

XplorKaro shall not be held responsible for the acts, omissions, negligence, misconduct, or service quality of any Host.

3. Retreat Changes & Operational Factors

Any changes to the itinerary, schedule, accommodations, activities, inclusions, exclusions, or retreat flow due to:
  • Operational constraints
  • Weather conditions
  • Travel disruptions
  • Regulatory or local authority requirements
  • Force majeure events

are beyond XplorKaro's control and shall be managed by the Host. XplorKaro does not guarantee continuity or exact execution of retreats as originally listed.

4. Booking & User Confirmation

By proceeding with a booking, you confirm that:
  • You have reviewed the retreat details carefully
  • You understand the inclusions and exclusions
  • You accept the pricing, payment terms, and cancellation policy shown at checkout
  • You agree to these Terms & Conditions

Once a booking is confirmed, the contract exists directly between the user and the Host.

5. Eligibility & Participation Requirements

Certain retreats may have eligibility requirements, experience prerequisites, age restrictions, health considerations, skill requirements, or participant screening processes.
Hosts reserve the right to accept or decline participation based on the requirements of the specific retreat.
Users are responsible for providing accurate information during enquiries, applications, and bookings.

6. Payments & Platform Fees

Payments on XplorKaro are processed through authorized third-party payment gateways.
XplorKaro may charge:
  • Platform fees
  • Convenience fees
  • Service or facilitation fees

Applicable taxes and payment gateway charges may apply. XplorKaro reserves the right to deduct non-refundable charges as permitted by law.

7. Cancellations & Refunds

Cancellation and refund terms are defined per retreatand are displayed at the time of booking.
Refunds, if applicable, shall be processed strictly in accordance with the cancellation policy associated with the booked retreat.
Platform fees, convenience fees, and payment gateway charges may be non-refundable.
XplorKaro does not guarantee refunds and acts only as a facilitator.

8. User Responsibilities

Users agree to:
  • Provide accurate and complete information
  • Follow retreat guidelines and Host instructions
  • Act responsibly and respectfully during participation
  • Assess personal suitability before participating in a retreat

Participation in any retreat is at the user's own discretion and risk.

9. Intellectual Property & Trademark

XplorKaro™ is a trademark of Gymmeter Technology Pvt. Ltd.
All content, branding, logos, text, design elements, and software on the Platform are protected by applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:
  • XplorKaro shall not be liable for personal injury, loss, damage, delay, cancellation, or dissatisfaction arising from any retreat
  • XplorKaro shall not be liable for indirect, incidental, or consequential damages
  • Taxes applicable to a retreat are levied and collected by the Host. Any tax-related queries must be addressed directly to the respective Host.
  • XplorKaro is responsible only for payments processed through its Platform using authorized payment gateways. Any amount paid directly to a Host, including cash, UPI, or direct bank transfers, is outside XplorKaro's responsibility.

XplorKaro's liability, if any, shall be limited to the platform fee collected for the specific booking.

11. Termination & Suspension

XplorKaro reserves the right to suspend or terminate user access without notice in case of:
  • Violation of these Terms
  • Fraudulent activity
  • Abuse of the Platform
  • Legal or regulatory requirements

12. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction.

13. Contact & Grievance Redressal

For queries, concerns, or grievances, please contact:

Gymmeter Technology Pvt. Ltd.

Email: [email protected]