Privacy Policy
Last Updated: June 2026
XplorKaro™ is a technology platform owned and operated by Gymmeter Technology Pvt. Ltd.. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use the XplorKaro website, mobile application, and related services (collectively, the "Platform").
By using the Platform, you consent to the practices described in this Privacy Policy.
1. Who We Are
XplorKaro™ is a platform that enables users to discover and book retreats offered by independent third-party Hosts.
XplorKaro acts only as a technology platform and does not own, organize, manage, or conduct any retreat listed on the Platform.
2. Information We Collect
2.1 Information You Provide
We may collect the following information when you use the Platform:
- Name
- Email address
- Phone number
- Booking and transaction details
- Communication with customer support
- Any information you voluntarily provide during account creation, enquiry, or booking
2.2 Automatically Collected Information
When you access the Platform, we may automatically collect:
- IP address
- Device type, browser type, and operating system
- Pages visited and interaction data
- Date, time, and usage patterns
2.3 Payment Information
Payments are processed through third-party payment gateways.
XplorKaro does not store your full card, bank, or UPI details. Payment data is handled securely by authorized payment service providers in accordance with applicable laws.
3. How We Use Your Information
We use your information to:
- Facilitate retreat bookings and payments
- Share relevant booking details with Hosts for retreat operations and delivery
- Provide customer support and service communications
- Improve platform functionality and user experience
- Comply with legal and regulatory obligations
- Prevent fraud, misuse, or unauthorized activity
4. Information Sharing & Disclosure
We may share your information with:
- Hosts – strictly for retreat operations and delivery
- Payment gateways – to process transactions
- Service providers – for hosting, analytics, or customer support
- Legal or regulatory authorities – when required by law
We do not sell or rent your personal data to third parties.
5. Host Responsibility
Hosts receive limited user information necessary to manage and deliver their retreats.
Hosts are independently responsible for how they use such information and must comply with applicable data protection laws.
XplorKaro is not responsible for the privacy practices of Hosts.
6. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration.
However, no digital platform can guarantee absolute security, and users share information at their own risk.
7. Data Retention
We retain personal information for as long as it is reasonably necessary to operate the Platform and fulfill the purposes outlined in this Privacy Policy.
- To manage bookings, enquiries, transactions, and customer support
- To maintain business, accounting, and audit records
- To comply with applicable legal, tax, regulatory, and contractual obligations
- To resolve disputes, prevent fraud, and enforce agreements
- To improve platform operations, security, and user experience
Certain information may be retained even after a booking is completed or an account becomes inactive, where retention is required or permitted by law or for legitimate business purposes.
8. Your Rights
Subject to applicable law, you may:
- Request access to your personal data
- Request correction or deletion of inaccurate information
- Withdraw consent where legally permitted
Requests can be made by contacting us at the email provided below.
9. Cookies & Tracking Technologies
XplorKaro may use cookies or similar technologies to:
- Enhance user experience
- Analyze traffic and usage patterns
- Improve platform performance
You may adjust browser settings to manage or disable cookies.
10. Third-Party Links
The Platform may contain links to third-party websites or services.
XplorKaro is not responsible for the privacy practices or content of such external platforms.
11. Children's Privacy
XplorKaro is not intended for use by children unless explicitly permitted by the respective Host and retreat requirements. Parents or guardians are responsible for supervision where applicable.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be effective upon posting on the Platform. Continued use of the Platform constitutes acceptance of the updated policy.
13. Contact Information
For queries, concerns, or grievances, please contact:
Gymmeter Technology Pvt. Ltd.
Email: [email protected]