Payment Policy

Last Updated: June 2026

This Payment Policy governs all payments made through XplorKaro™, a technology platform owned and operated by Gymmeter Technology Pvt. Ltd.

By making a payment or booking on XplorKaro, you agree to the terms outlined below.

1. Platform Role in Payments

XplorKaro acts only as a technology platform that enables users to make payments for retreats offered by independent third-party Hosts.
XplorKaro does not own, organize, manage, operate, or conduct any retreat and does not act as a bank, financial institution, agent, or trustee with respect to user funds.
Hosts act as independent service providers and are not employees, agents, partners, representatives, or joint venture partners of XplorKaro.

2. Payments Processed Through XplorKaro

Payments made on the XplorKaro Platform are processed through authorized third-party payment gateways.

Full retreat payments
Partial or advance payments
Platform, service, or convenience fees

XplorKaro may collect and retain applicable platform fees for facilitating bookings.
XplorKaro does not guarantee payment settlement timelines, as processing depends on third-party payment gateways and banking institutions.

3. Payments Made Directly to Hosts

In certain cases, a Host may collect:

Balance payments
On-arrival payments
Cash payments
UPI or direct bank transfers

Any amount paid directly to a Host or any third party, whether online or offline, is outside the scope of XplorKaro's payment responsibility.

XplorKaro does not process, track, or control such payments and shall not be responsible for refunds, disputes, chargebacks, or claims related to such transactions.

4. Pricing

Retreat prices are determined solely by the Host
Prices displayed are based on information provided by the Host
XplorKaro is not responsible for pricing errors or changes

5. Taxes & Invoicing

All applicable taxes, duties, levies, or statutory charges related to a retreat are determined, collected, and invoiced solely by the respective Host, unless explicitly stated otherwise.

XplorKaro does not issue tax invoices for retreat services and is not responsible for tax collection, reporting, or compliance related to the retreat.

Requests for GST invoices, tax breakdowns, ITC claims, or other tax-related documentation must be raised directly with the Host.

XplorKaro's responsibility is limited only to platform or convenience fees charged by it, for which invoices may be issued where required by law.

6. Platform Fees & Charges

Platform fees
Convenience or service fees
Transaction-related charges

Such fees, where applicable, are disclosed at the time of booking and may be non-refundable.

7. Payment Failures & Errors

Failed transactions
Duplicate payments
Incorrect debits

Users should contact XplorKaro support with transaction details. Resolution timelines depend on payment gateways and banking partners.

8. Refunds & Adjustments

Refunds, if applicable, are governed by the Cancellation & Refund Policy and retreat-specific cancellation terms.

XplorKaro will process refunds only for amounts collected through its Platform, subject to applicable deductions.

9. Chargebacks & Disputes

Users agree not to initiate chargebacks or payment disputes without first contacting XplorKaro support to seek resolution.

XplorKaro shall not be responsible for disputes or chargebacks related to payments made directly to Hosts.

10. Currency & Settlement

All payments are processed in Indian Rupees (INR), unless stated otherwise
Settlement timelines depend on payment gateways and banking partners

11. Contact Information

For payment-related queries, please contact:

Gymmeter Technology Pvt. Ltd.

Email: [email protected]