Welcome to the Help Center

Yes. For most retreats, Host contact information will be shared after your booking is confirmed.

In some cases, the Host may contact you directly to assist with planning and coordination.

Instant Booking provides immediate confirmation after successful payment.

For enquiry-based retreats, the Host may first review your requirements before confirming your participation.

Some retreats have eligibility criteria, experience requirements, age restrictions, health considerations, or participant screening processes.

For example, a writing retreat may be intended for writers, while certain wellness, meditation, adventure, or professional retreats may be designed for specific participant groups.

The Host may contact you to better understand your background and suitability before confirming availability.

For enquiry-based retreats, the Host may first discuss your requirements, eligibility, accommodation preferences, experience level, or other retreat-specific criteria.

Once approved and availability is confirmed, you will receive an official XplorKaro payment link to complete your booking securely.

For better security and support, we recommend making payments through XplorKaro whenever available.

Payments made through XplorKaro are covered by our platform policies and support processes.

If you choose to make payments directly to a Host, XplorKaro is not responsible for any disputes, refunds, or payment-related issues.

Cancellation and refund eligibility depends on the policy of the specific retreat you booked.

Please review the cancellation policy carefully before confirming your booking.

XplorKaro processes refunds only for payments made through the platform.

Please check your email inbox and spam folder.

You can also log in to your XplorKaro account to view your booking details.

If you still need assistance, please contact our support team.

Booking modifications, participant substitutions, and transfer requests are subject to the policies of the specific retreat and Host.

Please contact the Host or XplorKaro support as early as possible for assistance.

For questions related to schedules, accommodations, activities, transportation, meals, eligibility requirements, or other retreat arrangements, please contact the Host directly.

XplorKaro may assist in facilitating communication where appropriate.

No. XplorKaro is a technology platform that helps users discover and book retreats.

All retreats are independently organized, managed, and conducted by the respective Hosts.

Retreat information is provided by the respective Host.

While XplorKaro may review listings for quality and policy compliance, Hosts remain responsible for retreat content, schedules, accommodations, pricing, and services.

If you organize retreats and would like to list them on XplorKaro, please contact us through our Host onboarding process.

Our team will guide you through the listing and verification process.